It is really surprising that Canon wouldn't help installing its own product. Before going further, I suggest calling them back and asking again. The follow advice is based only on online research: I don't have a Canon imageRunner to test with.
- Canon u.s.a.,inc. Makes no guarantees of any kind with regard to any programs, files, drivers or any other materials contained on or downloaded from this, or any other, canon software site. All such programs, files, drivers and other materials are supplied 'as is.' Imagerunner 1330 type. Digital, multifunction imaging system imaging system.
- Official Canon imageRUNNER 1330 Free Driver Download for Windows Vista, XP, 2000. World's most popular driver download site.
Apparently, the scanner driver is only functional if the device is connected to your computer via USB (rather than networked). Is your printer connected to your computer by USB?
Official Canon imageRUNNER 1310 1330 1370F 1630 1670F Drivers download center, download and update Canon imageRUNNER 1310 1330 1370F 1630 1670F drivers in 3 steps under 2 minutes.
Although the 'Quick Start Manual' for your printer says that the CD includes a scanner driver, for some reason, there is no scanner driver listed on the driver download page for this product. Do you have the CD that came with the printer?
According to your User Guide, the 'scanner driver' actually is a program called 'ScanGear iR.' This may have been installed as part of either the printer driver or the 'iR Toolbox' program. On your computer, click Start and type iR Toolbox into the Search menu: was something found?
If you can't find iR Toolbox on your computer and you don't have the Canon CD, this download might work for you (it's from Canon Singapore; for some reason, there is no download for this that I could find at Canon USA): http://support-sg.canon-asia.com/contents/SG/EN/0200123501.html See the screenshot below for the page from your User Guide on using ir Toolbox to scan.
Canon Driver Updates Windows 7
You can also see if Windows itself recognizes your scanner. Open Windows Fax and Scan:
Canon Imagerunner 2520 Printer Driver
- Click Start, type Windows Fax into the Search box, and press Enter
- Click the New Scan button
- Is the scanner recognized or do you get a message than no scanner is installed?